Refund policy

How to request a refund

Email adam@vadro.cc from the address you used at checkout, or message Adam Apex through Whop. Include your order or payment details and what you are asking for. We review refund requests in good faith and reply with the outcome.

Creator Brand Launch System

Launch is a one-time done-for-you build. After payment we send an intake form. The 14-day delivery window starts when you complete intake.

• A refund may be available if you ask before we start work, including before you submit intake or before we begin building from your intake.
• Once work has started, refunds are not available for time already spent, drafts already produced, or strategy already delivered. We may offer a partial refund only if unused work remains and we agree in writing.
• Completed or delivered work, including websites, media kits, CRM setups, training, and source files already handed over, is not refundable.
• If you chose monthly launch payments, you still owe the remaining scheduled payments for work that has started or been delivered. Stopping those payments does not cancel work already done.

Monthly retainers

Retainers are recurring monthly services. You can cancel a retainer from your Whop account so it does not renew for the next period. Cancellation stops future charges. It does not refund the current month once that period has started, and it does not refund months already provided.

Add-ons

Add-ons are one-time digital extras. They can be purchased on their own. Extras such as extra revisions, rush delivery, extra pages, extra Loom training, and extra website design apply to an existing Creator Brand Launch System project. Standalone services such as a strategy call, Apollo setup, and email or domain setup do not require an existing launch project. They are applied after checkout. A refund may be available if you ask before that add-on work starts. After the add-on is in progress or delivered, it is not refundable.

When a refund may still be available

We may refund or partially refund if we fail to deliver the agreed service, if a charge was made in error, or if we cannot complete the work for a reason on our side. Duplicate charges are refunded.

How refunds are paid

Approved refunds go back through Whop to the original payment method when the processor allows it. Timing depends on Whop and your bank or wallet.

Your rights

This policy does not remove any rights you have that cannot be excluded under the consumer law that applies to you. If those rights give you a remedy this policy does not, those rights still apply.

Contact

Adam Apex. Owner: Adam (apex-adam). Email adam@vadro.cc.